Home Site Maintenance

Website Maintenance & IT Support

In the past I have been very generous with my time to answer questions and give help with basic tasks;  however, I have gotten so busy that I need to charge for website help. NOTE: Clients on the UPGRADED HOSTING PLAN or self-hosted clients on the MONTHLY SUPPORT plan do not pay for these services. Just ask, and it shall be done!

Pay-As-You-Go Website Maintenance & IT Support

Pay-As-You-Go Support is billed by the task. Here are some examples of what my services cost (prices do not include cost to purchase software for installation). These prices are based on how much time it generally takes me to accomplish them:

  • Ask a "how-to" question and get a detailed response by email: $7.00 per
  • Get a quick task done on your website (less than 1 hour of work): $25.00 per
  • Adding an affiliate banner or text item to your website: $10 per
  • Adding a link to your social media site (eg. Facebook, Twitter, etc.) :$10 per
  • Google or Bing Site submission, verification, sitemap creation: $50 per
  • Joomla Software Installation (configuration may be extra if it is a complex component or module): $60 per
  • Upgrade to the newest version of Joomla or Zen Cart (includes full file set & SQL backup): $45 per
  • Purchase I.T. time by the hour: $70/hour for non-hosted clients, & $60/hour for hosted clients

Discounted Pre-Paid Website Maintenance & IT Support

If you are not on the $35/month hosting plan and need help with your website, you may want to consider pre-paying for service at a discounted rate.This is an affordable and flexible way to control your costs and get IT help as you need it.

My regular development rate is $70/hour for self-hosted clients, and $60/hour for regular clients.  However with a maintenance plan this rate is reduced to $45/hour.

Here's how it works:

Discounted Pre-Paid IT Support requires a minimum $180 deposit, the balance of which will be reduced as services are rendered.  Services include such things as email responses, phone support, hands-on help, and the addition or installation of applications.  Time spent on any request is billed against the balance, and YOU control when that time/money is spent. The balance never expires and always carries over until it is completely spent.

When the balance runs out, you simply deposit another $200 to your account to continue to enjoy this significantly reduces rate.

At checkout you may purchase more $200 blocks if you like.  All deposits are non-refundable and count 100% towards future services rendered at a reduced hourly rate.

AGAIN: Clients on the UPGRADED HOSTING PLAN or self-hosted clients on the MONTHLY SUPPORT plan do not pay for these services. Just ask, and it shall be done!

 
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Services I Do Not Provide

I am sorry - constraints on my time are such that I cannot provide the following services:

  • answering technical questions or providing technical assistance for a website that I did not build (unless you are contracting a website re-design)
  • updating or restoring a website that I did not build
  • web hosting for non-clients
  • very large projects (I work with small business and organizations ONLY, but I CAN refer you to another competent web designer who works on large projects if you ask)

Clients Say:

Kerry I really can't believe what a wonderful job that you have done on the site!  Thank you so much!  When you want a testimonial for your site just write it and sign my name to it. Marc Tychel, Au.D., Hear Cards
 

I have been so happy with all the lovely comments.......... even today a client from Sherwood Park said she came because of her web search leading her to our site and it was so easy to use!!! Hope the positive energy vibes ripple to you!

Alice Chalifoux, Chacra Wellness Inc.
 
"I am still amazed at how many people find me online through my website. I am now taking orders from customers all over Canada and the  U.S. rather than just locally, and my team is steadily growing. Thanks so much for your marketing advice and assistance as well." Deja Peterson, Norwex consultant in Rothesay, NB
 
Hi Kerry! Wow! Wow! Wow! We are so impressed with our new website. Thank you so much. It is really fantastic and looks much more professional." Amanda Kimble, Helping Hands Preschool
 
"I have gotten TONS of excellent feed back on the website. Thank you." Terry Simpson, Hearthstone Body Toning & Esthetics
 
"Good morning Kerry. On behalf of the Peruvian Canadian Cultural Association, ACULPECA, I would like to thank you for your outstanding re-design of our website. Thanks to your efforts and dedication, we now have an easy-to-read, versatile, and user-friendly web page, which incidentally has greatly helped our fundraising event executed back on July 19 in conjunction with UNICEF. Best regards." JT Aburto, ACULPECA
 
"If you are considering Kerry for website design or consultation - look no further! She is a complete genius! I previously had a website that was very costly. It looked very pretty, but did nothing for me. After desperately searching for someone to help me redesign my site, I stumbled onto Kerry's ad for web design. She was a breath of fresh air! Not only did she help me convert my site to one that I could edit myself, she also helped me add all the interactive features that I wanted on the previous site. She also took the time to show me how to make updates myself. I can honestly say, I have had an increase in business since she helped me redesign my site. I'm so glad I found her! Thanks again for everything!" Maria Runco, Pleased2Announce
 
"I would like to say that I am very pleased with how my site looks and how fast it was done. I also want to say that the site is very easy to navigate and I have gotten very many compliments on how it looks. I had no problems expressing my needs as a client to the site designer and I was very happy on how the site was set up and explained to me. Kerry was also a very helpful with suggestion on how to make my site work for me. She listen carefully to all my question and pointed me in the right direction. I am very happy to recommend Kerry." Albert G. DeCruyenaere, Artist

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